CRM command room with a curved screen wall of contact cards and email sequence timelines

OsherOS™ CRM Room

CRM & Email Sequences

Manage contacts and prepare AI-assisted welcome emails, customer replies and timed follow-ups. Email delivery stays off until member-funded sending and inbox access are connected.

  1. 1Add contacts by hand or bring them across from the Lead Portal.
  2. 2Write a sequence — each step has its own delay, subject and body.
  3. 3Review your drafts and save your follow-up steps; sending setup is required.

Expert-informed workflows

No AI tokens to load

Original templates informed by established CRM practices—not endorsements. Timings are starting points. Review consent, replace bracketed details and save as a draft. Sending and automatic stop conditions are not connected yet.

Permission-first welcome

3 steps

Deliver what the contact requested, then learn their priority.

Start when
A contact explicitly asks for your resource or subscribes to follow-ups.
Stop / hand off
Stop on unsubscribe or a reply; hand the conversation to a person.
Steps & human review
  1. 1. At enrollment — Your requested resource
  2. 2. 48 hours after previous — One useful next step
  3. 3. 72 hours after previous — What would be helpful next?

Owner reviews the reply and chooses the appropriate next step.

Discovery & qualification

3 steps

Understand the need before recommending an offer.

Start when
A consenting contact requests a consultation or asks about an offer.
Stop / hand off
Stop when a meeting is booked, the contact replies or declines.
Steps & human review
  1. 1. At enrollment — A question about your request
  2. 2. 48 hours after previous — A little more context
  3. 3. 72 hours after previous — Would a conversation help?

A person confirms fit, scope and any pricing; do not auto-approve a deal.

Value-led nurture

3 steps

Share useful resources matched to a contact's stated interest.

Start when
A subscriber agrees to educational follow-ups on this topic.
Stop / hand off
Stop on reply, conversion, loss of relevance or unsubscribe.
Steps & human review
  1. 1. At enrollment — A practical guide to [TOPIC]
  2. 2. 96 hours after previous — Compare your options
  3. 3. 168 hours after previous — Help with your next step

Owner reviews questions; no inferred buying intent becomes a promise or sale.

Proposal decision support

3 steps

Resolve questions about an actual proposal without pressure.

Start when
A contact requests and receives a real proposal and agrees to follow-up.
Stop / hand off
Stop when the proposal is accepted, declined or a conversation begins.
Steps & human review
  1. 1. At enrollment — Your proposal for [PROJECT]
  2. 2. 72 hours after previous — Questions about the proposal?
  3. 3. 168 hours after previous — Should we keep this open?

Negotiation, scope changes and discounts require a person.

Customer onboarding & care

3 steps

Help a new customer use what they purchased and flag issues early.

Start when
A confirmed customer expects onboarding for a real purchase.
Stop / hand off
Stop on an open support issue; route complaints directly to a person.
Steps & human review
  1. 1. At enrollment — Getting started with [PRODUCT OR SERVICE]
  2. 2. 48 hours after previous — How is getting started going?
  3. 3. 168 hours after previous — Your feedback matters

A person handles dissatisfaction, refunds, security and sensitive questions.

Respectful interest check

2 steps

Ask an existing consenting subscriber whether the topic is still relevant.

Start when
An existing subscriber has valid consent and has not opted out; never use a purchased list.
Stop / hand off
Stop on any decline, unsubscribe or lack of renewed interest after this check.
Steps & human review
  1. 1. At enrollment — Is [TOPIC] still relevant to you?
  2. 2. 168 hours after previous — A final interest check

Owner records the contact's preference; silence is not new consent.

Practice references: HubSpot & Salesforce Trailhead

AI autoresponder

Approval before sending

Email sending & inbox: setup required

Drafts are available now. Automatic replies and email delivery are off until member-funded sending and inbox access are connected. No emails are sent from this screen yet.

Internal member messages

Lead finder

Stack filters until the audience is exactly who you want, then pull batch after batch — there is no cap on how many you run.

Broad audience

Leads are researched prospect profiles built from your filters — treat the addresses as patterns to verify, confirm consent before you email, and follow the anti-spam rules in your region. OsherOS™ makes no guarantee of replies, sales or results.

Import contacts from a file

Bring in a list you already own. Everything is read on your device first so you can check the preview before anything is saved. Up to 500 contacts per batch.

  • .csv — CSV (Excel, Google Sheets, Mailchimp, HubSpot, Gmail export)
  • .tsv / .txt — Tab-separated or a straight spreadsheet paste
  • .vcf — vCard — phone and Apple/Google contacts export
  • .json — JSON list of contacts
  • .xlsx — Excel — save as CSV first, then drop it in

Only import people who agreed to hear from you. Repeat imports update the same person instead of creating duplicates.

Pipeline

Drag a contact from one stage to the next as the conversation moves along. On a phone, use the “Move to” picker on each card.

Loading your pipeline…

Per-lead opener CSV

Every step of a sequence rendered for each lead — names already filled in — so you can send the openers yourself from your own inbox while automated delivery waits on your member-funded sending setup.

0 lead(s) in this export
{{first_name}}{{last_name}}{{full_name}}{{email}}{{company}}{{role}}{{website}}{{source}}{{tags}}{{last_activity}}

Each step exports as its own subject and body column, so you can paste an email straight into your inbox. Confirm consent before you email anyone and follow the anti-spam rules in your region. OsherOS™ makes no guarantee of replies, sales or results.

Export history

0 export(s)

No exports yet — your first opener CSV will be logged here.

Add a contact
Contacts
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New autoresponder sequence
Step 1
hours after previous

The five launch newsletters are already written — welcome, first hour, agents, getting found and paid work. They save as a draft so you can edit the wording, then set them live and schedule them below.

Email preview — moving banner + video
View the video page

The header is a looping animation that plays in the inbox, and the play button opens the short film at https://osheros.io/watch. Paste the HTML into any sending tool, or leave it — scheduled sends use this same layout.

Your sequences

No sequences yet — build your first autoresponder above.

Newsletter schedule

Pick a sequence and how often it should go out. Matching contacts are added when delivery is connected. Until then, emails remain pending and no steps advance. A member-funded sending service and verified sender identity are required.

No schedules yet.

Send log

No sequence emails processed yet.